Technical Service Representative International Wine Accessories Roseville, CA Job Details Full-time From $24 an hour 6 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off 401(k) matching Flexible schedule Qualifications Client inquiry handling Bachelor's degree Performing background checks Empathy Full Job Description The job will require the following tasks:

• Handling warranty issues with any of our products, but most are assisting customers with cooling unit installation, warranty and configuration questions
• Shipping of spares and replacement parts
• Fielding occasional incoming sales questions from customers and dealers
• Placing follow-up QC calls to customers
• Working a few hours on Saturdays will be a big positive for the position Some technical awareness and familiarity with how things work is highly beneficial, and more important than a lot of work experience in customer service.

Intellectual curiousity and a desire to troubleshoot are critical for the position. We are looking for a person with an upbeat, caring and empathetic attitude that can offer outstanding service to our customers. Well spoken JC or college graduate preferred. Compensation will vary with experience, but will be highly competitive and depend on your work background and work experience. Compensation includes health and dental insurance and long term disability. Potential hires must be willing to consent to a background check and drug test. This is essentially a remote job with some time for training in Petaluma or Sacramento (Roseville). Our small team works out of a co-working space in Roseville a few days a week. Please tell us a little about yourself by taking two quick surveys. The first is a 3-4 minute survey called the Behavioral Assessment. This is not a test. There are no right or wrong answers. Just be easy about it and don't overthink. You'll get your results from this survey instantly via email with a PDF attachment. The second that comes immediately to you is a timed 12-minute Cognitive Assessment. This is not an IQ or intelligence survey

• it simply tells us how quickly you will learn, adapt and synthesize in this specific role.

We do not make our hiring decisions solely based on this data alone, naturally your prior experience and many other factors are considered. Please make sure you Click on the button showing your interest in this position on the Indeed platform, and THEN go to this url.: https://assessment.predictiveindex.com/bo/B066/TechnicalCustomerService-2026_Jun2026_133747

Job Type:

Full-time Pay:

From $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off

Work Location:

Hybrid remote in Roseville, CA 95661