Telecom Technical Support Specialist Location:

Audubon, PA (On-Site) / Hybrid Post 90-day probationary period

Position Type:

Full-Time - Second Shift (1PM - 9PM)

Pay:

$22.00/hour

Company:

NetCarrier Telecom NetCarrier is a leading regional provider of business telecommunications and AI solutions, offering voice, data, and AI-powered solutions to small and mid-sized businesses. We're expanding our team and currently hiring entry-level Technical Support Specialists for our Audubon, PA office. If you're tech-savvy, customer-focused, and ready to grow your skills in a fast-paced environment, we want to hear from you! What You'll Do Respond to customer, agent, and vendor inquiries via phone and email Work collaboratively with agents and vendors to ensure customer satisfaction Troubleshoot voice and data connectivity issues Create and maintain detailed trouble tickets and technical documentation What We're Looking For A CompTIA or Cisco certification (e.g., A+, Network+, Security+, CCENT/CCNA), or equivalent, is required Basic IP networking skills are required - this role goes beyond typical entry-level support Experience with trouble ticketing software. Familiarity with internet-based applications (email clients, browsers, FTP) is a plus Experience with Cisco IOS command-line interface is a strong advantage Proficiency in the Windows OS is required Working knowledge of MacOS and Linux is a plus Strong written and verbal communication skills Positive attitude, attention to detail, and a willingness to learn Ability to multitask and thrive in a fast-paced environment Previous customer service or telecom experience is a bonus Training Schedule All new hires must be available 5 days per week 1PM to 9PM during the day for the first 4-6 weeks of onboarding and training. This is a second shift roll and training will also take place during this time. Why Join NetCarrier? Competitive hourly wages ($22.00/hour) Full benefits package Opportunities for growth and advancement A supportive team environment Ready to start your career in tech support? Submit your résumé to the email address below to apply!

Pay:

$22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Work Location:

Hybrid remote in Norristown, PA 19403