Call Center Associate Banker - 2nd shift

Call Center Associate Banker

• 2nd shift Bank of America 3.

2 ( ) Lincoln, RI on company site Why you should apply for a job to

Bank of America :

Ranked as one of the 56% say women are treated fairly and equally to men 74% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years. Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise. Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies. #

JR-26016018

Position summary tary service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for assisting clients through incoming calls with needs for credit and short term lending while identifying additional opportunities to help achieve financial goals. Key responsibilities include addressing card servicing and sales opportunities, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs. Job expectations include building, deepening and retaining relationships, managing risk and creating a positive client experience.

Responsibilities:

Works with clients to uncover needs for credit and short term lending while asking questions to uncover additional financial needs and recommending the best products, services, and solutions to meet those needs Responds to customer inquiries and concerns, creating customized solutions Sells and fulfills banking products including credit cards, lending needs, checking and savings accounts. Identifies client needs for licensed sales functions, making referrals to Line of Business partners Manages risk in every business, product, and service transaction leveraging available tools Creates positive client experience through active listening and addressing questions and concerns

Required Qualifications:

Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections Comfortable receiving ongoing performance feedback and coaching Comfortable with ongoing change and learning new technology/processes Minimum of an intermediate level of proficiency with computers Self-motivated with excellent organizational skills Strong decision-making and problem-solving skills

Desired Qualifications:

Ability to support and provide card solutions Experience working at a call center Sales experience (upsell and cross sell) Experience in Retail or Hospitality Experience in the banking/financial industry

Skills:

Attention to

Detail Client Experience Branding Customer and Client Focus Interpret Relevant Laws, Rules, and Regulations Adaptability Client Solutions Advisory Issue Management Problem Solving Active Listening Referral Identification Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Schedule:

Tuesday

• Friday 12PM-9PM Saturday 11AM
• 8

PM Shift:

2nd shift (United States of America)

Hours Per Week:

40 Pay Transparency details US

• RI•Lincoln•670 George Washington Hwy (RI1541) Pay and benefits information Pay range $25.

00

• $27.

00 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Why you should apply for a job to

Bank of America :

Ranked as one of the 56% say women are treated fairly and equally to men 74% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. See all reviews A competitive benefits and programs have earned us recognition by Working Mother magazine for more than 30 years. Employee Financial Services offers U.S. employees financial education and special access to financial products, services and expertise. Offers comprehensive domestic partner benefits to U.S. employees and incorporate sexual orientation into non-discrimination policies.