Customer Care Specialist US Installation Group Smithfield, RI Job Details Full-time From $18 an hour 21 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Spanish Phone communication Customer service Post-sales issue resolution High school diploma or GED Performing background checks Client interaction via phone calls Full Job Description Company Description USIG has been an authorized flooring provider for the nation's largest home improvement retailer for over thirty years. Based upon our continued success and growth across the continental

U.S. USIG

is looking for a Customer Care Specialist for our Attleboro, MA facility. Job Description This is an office-based position, assisting with the flooring installation process from beginning to end. Must have great customer service skills.

Responsibilities include:

• Constant interaction with our retail partner, installers, and customers
• Schedule installations and confirm appointments with customers
• Monitor and track installations and service calls
• Solve customer problems and issues Job Requirements
• Bilingual candidates (Spanish) are a huge plus
• Previous Customer Service experience
• Strong phone presence including the ability to solve customer issues.
• Must be able to pass a criminal background check.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Customer Service:

2 years (Preferred)

Call Center:

2 years (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person