Order Entry/Customer Service Representative Hanna Instruments - 3.3 Smithfield, RI Job Details Full-time From $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Computer operation Microsoft Excel Computer literacy High school diploma or GED Productivity software Full Job Description Hanna Instruments is looking for a full-time Customer Service Representative to join our Customer Success Team in our Smithfield, RI office. We need an enthusiastic individual with the ability to multi-task. This individual must have strong listening skills, allowing them to empathize with the customer's issues and offer a unique and innovative solution to each problem. To be successful, the candidate will quickly have a strong command of the company's customer service policies and acquire product knowledge that can be critical for offering quick and accurate assistance to customers. This role will work closely with technical support and sales teams to ensure our customer needs are met. Job Responsibilities for

Customer Service Representative:

Handle high volume of incoming phone calls from customers with courtesy and professionalism. Respond to customer inquiries received by phone, and email. Enter, process, and approve all customer orders accurately and within the same day received. Resolve customer complaints in a timely manner regarding order processing issues. Work with Logistics and other operating functions regarding delivery and service matters. Ability to learn Hanna catalog in order to recommend accessories, add-ons and alternative products to customers. Upsell of consumable and replacement products when appropriate. Update and maintain accurate CRM records. Perform other job duties as assigned. Knowledge and Skills required for

Customer Service Representative:

Bachelor's degree preferred 2+ years' experience in customer service/call center setting. Prior experience with selling products to customers preferred. Experience in relevant industry such as manufacturing or selling of consumables preferred. Ability to work independently and with a team. Computer literacy required, i.e. Microsoft Word, Excel, Power Point, etc. Prior experience with CRM or NetSuite preferred. Experience with Hanna products a plus! Ability to commute and work onsite full time in our Smithfield office. The people here at Hanna create testing solutions that help improve everything from the taste of your local microbrew to the safety of the water from your tap. With operations in 34 countries, Hanna is working to solve some of the world's biggest problems by making scientific testing more accessible, easy and accurate. Working for Hanna is an opportunity to be a part of the solution in making a better world. We offer a competitive salary, a comprehensive benefits package.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Preferred)

Experience:

Customer service with products: 3 years (Preferred)

Work Location:

In person