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Confidential

Customer Service Representative

Pay: $45,000–$48,000/yr

Posted: 3 weeks ago

Location: Woonsocket, RI (Onsite)

Last Updated: 1 week ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Customer Service Representative (General)

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Based on Rhode Island data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,386 / year median in Rhode Island

-17% projected decline

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Job Description

We are excited to welcome new full-time Customer Service Representatives to our team. This is more than just a customer service role — it's an opportunity to become the trusted face of a leading telecommunications brand, helping customers stay connected to what matters most. As a Customer Service Representative, you'll be at the forefront of customer engagement, guiding individuals and families through their options, answering questions, and recommending solutions that fit their lifestyle. Your work will directly contribute to building stronger communities through reliable communication services. Core Responsibilities of a

Customer Service Representative:

As a Customer Service Representative, deliver clear, friendly, and professional assistance for product and service inquiries. Customer Service Representatives help customers select the right Verizon FiOS packages tailored to their needs. A Customer Service Representative establishes trust and long-term connections through excellent communication and genuine customer care. Customer Service Representatives address customer concerns with empathy, professionalism, and effective solutions. As a Customer Service Representative, consistently meet and exceed sales targets while maintaining high-quality service. Ensure customer information and sales records are accurate and up to date. Stay current on promotions, products, and services to provide the best recommendations. Work closely with peers and leadership to achieve shared goals and contribute to team success. Qualifications we Value in a

Customer Service Representative:

Proven ability to deliver exceptional customer experiences by listening actively, addressing concerns, and providing tailored solutions. Outstanding verbal and written communication skills, with the ability to engage customers clearly, confidently, and professionally. Skilled at handling multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced environment. Previous experience in sales or customer-facing roles is highly valued, with a demonstrated ability to influence and close opportunities. Strong analytical and organizational abilities, capable of identifying challenges quickly and implementing effective solutions. Ability to remain calm, resourceful, and effective under pressure, making sound decisions in dynamic situations.

Pay:

$45,000.00 - $48,000.00 per year

Benefits:

401(k) 401(k) matching Professional development assistance Referral program

Work Location:

In person