Company Overview At the heart of everything we do is Leading Performance—our promise to deliver the products, expertise, and support that help our customers achieve lasting success. This commitment drives every decision we make, from developing high-quality solutions to providing exceptional service and maintaining a dependable supply chain. We believe true performance goes beyond products. By combining uncompromising quality, comprehensive 360° service, dedicated customer support, and reliable delivery, we help simplify operations, improve efficiency, and strengthen our customers' businesses. Our focus is on creating measurable value across every stage of the value chain, enabling our customers to operate with confidence today while preparing for tomorrow.

Job Summary:

Provide responsive front line service to customers: answer inbound phone calls, process orders accurately, and manage shared customer mailboxes so every customer inquiry receives a same day response.

Essential Functions:

Monitor and maintain shared customer service mailboxes, including quotes, order status, and general inquiries Work with inbound phone calls & emails, as forms of communication to address the needs of our customers. Analyze and communicate lead times and customer order status. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner. Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy. Enter and confirm customer orders accurately and on time Assist in creating ways for delivering excellent customer service to irate or problematic customers. Other duties as assigned. Education /

Career History:

High school diploma or equivalent required; associate or bachelor degree a plus 2+ years of customer service or order entry experience, industrial or manufacturing environment preferred Experience with ERP order entry and

Microsoft Outlook Professional Qualifications:

Accurate data entry and order processing skills Professional phone manner and clear written communication Able to manage high volume across phone and email without losing accuracy Reliable, organized, and customer first Calm under pressure with a sense of urgency Team player who flags problems early

Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Tuition reimbursement Vision insurance Application Question(s): Which customer service software or CRM systems have you used?

Experience:

Customer Service :

2 years (Required)

ERP Order Entry :

2 years (Required)

Industrial or Manufacturing :

2 years (Preferred)

Work Location:

In person