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AppleOne
Member Services Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in South Carolina
+4% projected growth
Job Description
Job Summary As a Member Services Representative, you will be the primary point of contact for members and will support inquiries related to programs, services, account information, applications, and documentation. Full-time, onsite temp-to-hire opportunity in Aiken, SC. Key Responsibilities
- Assist members with questions regarding programs, services, account details, applications, and available resources.
- Review forms, applications, and documentation for completeness, accuracy, and required information.
- Enter, update, and maintain member information in company systems with strong attention to detail.
- Process member requests, update records, and follow established policies and procedures.
- Explain service options, requirements, and procedures clearly and professionally.
- Resolve member concerns while maintaining confidentiality and delivering a positive customer experience. Compensation
Pay:
$15.00 per hour, final and non-negotiable.Schedule:
Monday through Friday, 8:30 a.m. to 5:00 p.m.- Job type: Temp-to-hire.
- Work location: On site in Aiken, SC. Required Qualifications and Skills
- 3 to 5 years of relevant experience preferred.
- Previous customer service, call center, administrative, or office experience preferred.
- Strong communication and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Comfortable using computers, office systems, and data entry platforms.
- Ability to manage multiple tasks in a fast-paced office environment.
- Professional, friendly, dependable, and service-oriented attitude.
- Ability to handle sensitive information with confidentiality and accuracy.