Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community.

Responsibilities:

• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.
• Maintain and update minister and church data, ensuring accuracy and reliability of records.
• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.
• Develop and document processes, and cross-train team members on Engagement Team responsibilities.
• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.
• Continuously improve technical knowledge and system proficiency to better assist constituents.
• Share accurate and timely information with constituents to address their inquiries effectively.
• Collaborate with team members to adapt to changing priorities and organizational needs.