A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$55-60K Is this your perfect fit? Customer-focused professional with a passion for delivering exceptional service and building strong business relationships. Organized and detail-driven individual who thrives on coordinating multiple activities while keeping priorities on track. Resourceful problem-solver who enjoys collaborating across departments to ensure smooth operations and positive customer outcomes. If that describes you, we need to talk! What your future day will look like: Prepare quotes and process customer requests while serving as a key point of contact for assigned accounts. Manage order activity from entry through completion, ensuring accuracy, timeliness, and customer satisfaction. Monitor inventory availability, track order status, and help prioritize stock utilization to support customer needs. Coordinate with accounting, operations, and other departments to resolve issues and maintain workflow efficiency. Communicate proactively with customers regarding order updates, timelines, invoices, and account information. Maintain system records, generate reports, support process improvements, and assist with quality-related documentation.
Benefits Offered:
Comprehensive benefits package Generous PTO & Holiday Time Off 401
K Profit Sharing Plan Type:
Direct Hire To be a champion in this role, you will need: Bachelors Degree, Associates Degree or equivalent related inside sales or customer service experience working with a manufacturer. Minimum of one year in customer service, inside sales, account support, or a similar customer-focused role preferred. Must be for manufacturer Experience working with SAP or comparable ERP systems. Proficiency with Microsoft Office applications, including Excel. Familiarity with CRM platforms and customer account management processes. We know you are more than a resume and understand your next career move needs to be the right fit! If this is your first time considering Godshall as your trusted partner, welcome! Once you have applied, we will review your experience and skills. You will then hear back quickly with the next steps. If you have already spoken with Godshall, please reach out to your recruiter. We will happily update your file and make sure we are considering you for all roles your experience and skills are a perfect fit for. Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status
