Dove Technologies is seeking a professional, detail-oriented individual to fill a dual-role position as a Customer Service Representative (CSR) and Bookkeeping. This position divides time between supporting customers and assisting with accounting functions, making it ideal for someone who enjoys variety, thrives in a fast-paced environment, and possesses strong organizational skills.

Key Responsibilities:

Customer Service Duties:

Answer incoming customer phone calls in a professional and courteous manner Respond to customer inquiries through our ticketing system Process customer orders accurately and efficiently Provide timely follow-up and resolution of customer issues Maintain high levels of customer satisfaction through exceptional service Bookkeeping Duties Enter accounts payable invoices and maintain accurate records File financial and administrative documents Assist with bookkeeping and accounting-related tasks as assigned Support office operations and administrative functions as needed Ensure accuracy and completeness of data entry and recordkeeping Qualifications Previous customer service experience required Bookkeeping, accounting, or accounts payable experience preferred Excellent verbal and written communication skills Strong attention to detail and accuracy Exceptional organizational and time-management skills Ability to prioritize and manage multiple responsibilities simultaneously Critical thinking with strong problem-solving abilities Proficient with computers and business software applications Ability to work independently and as part of a team