Job Summary We are seeking an energetic and detail-oriented Customer Service Representative/Dispatcher to join our dynamic team. In this vital role, you will serve as the primary point of contact for clients and customers, providing exceptional support through phone, email, and in-person interactions. Your proactive communication skills and technical proficiency will ensure efficient dispatching of service requests, seamless client communication, and outstanding customer support. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational skills and multilingual abilities can truly shine. Duties Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills in English and bilingual options. Dispatch service requests promptly by coordinating with field technicians or service teams to ensure timely resolution of customer needs. Provide exceptional customer support by addressing inquiries, resolving issues, and offering tailored solutions to enhance client satisfaction. Maintain accurate data entry and documentation using Microsoft Office tools and specialized dispatch software, ensuring all records are up-to-date. Manage client communication through various channels, including emails and written correspondence, maintaining clarity and professionalism. Assist with cash handling during transactions or payments when necessary, ensuring accuracy and security. Organize schedules, prioritize tasks efficiently, and manage multiple responsibilities in a fast-paced automotive shop. Qualifications Proven experience in customer service roles, particularly within call centers or client support environments. Strong organizational skills with the ability to multitask effectively while maintaining attention to detail. Excellent verbal and written communication skills in English; bilingual abilities are highly preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with dispatch or CRM software. Demonstrated technical proficiency with computer systems, data entry, and typing accuracy. Experience in sales or outbound calling is a plus, along with knowledge of cash handling procedures. Strong problem-solving skills with a focus on delivering outstanding customer service solutions. Ability to adapt quickly to new technologies and processes while maintaining high levels of professionalism. Join us to be part of a vibrant team dedicated to delivering top-tier client services! Your enthusiasm, communication expertise, and organizational prowess will help us build lasting relationships with our clients while supporting our operational goals.

Pay:

From $15.00 per hour Expected hours: 40.0 per week

Benefits:

On-the-job training Paid time off

Work Location:

In person