Company Overview Jaftex Corporation is a fourth-generation family run textile business specializing in the design and distribution of high-quality fabrics. The main office is located in New York, and the customer service team is located in Greenville, SC. Jaftex is a parent company to several fabric brands; FreeSpirit Fabrics, Henry Glass Fabrics, Studio E Fabrics, The Blank Quilting Corporation, A.E. Nathan, Mia Pressley, Fabric Editions, and 3 Wishes. Position Description Our Customer Service Representatives are responsible for responding to customer needs and inquiries through phone or email, order review and processing, customer claims and returns, data input, and accuracy of customer information in computer systems. This position reports to the Customer Service Manager. This position is a long term role. Responsibilities Customer Service

• Handle inbound and outbound calls
• Order entry, damage/shipping claims, returns, credits, invoicing
• Redirect incoming calls to appropriate person as required.
• Send/receive emails to customers, sales reps, and warehouse staff to communicate order issues, policies and pertinent information regarding customer accounts.
• Manage customer accounts from their initial set up and maintain for accuracy
• Inventory checks, late reports, open order reports with eta's
• Arrange freight pickup's with customer through 3rd party carriers
• Work with key accounts to ensure continued good relationships
• Maintain daily consistent and accurate work flow to ensure orders are sent to warehouse with minimal error Data Processing
• Order entry or download of purchase orders from trade shows, sales software, or e-mail.
• Create new Customer accounts and input required data and maintain data.
• Removing errors, duplicates, and missing items to find inconsistencies for all orders and accounts Personal Skills
• Positive Attitude and willingness to learn.
• Excellent telephone and people skills displaying a professional customer service attitude.
• Ability to multi-task and prioritize in a high volume work load
• Organized and detail-oriented.
• Must be PC literate with working knowledge of MS Office, including Word and Excel, ERP software.
• Knowledge of shipping and receiving
• Experience with outside sales reps

Benefits:

• Health, Dental, Vision, Life and Disability insurance
• 401K with matching
• 7 major paid holidays For immediate consideration, please email your resume and tell us why you feel you are a good fit for this position.

Job Type:

Full-time Pay:

$41,000 starting

Shift:

• Day shift Weekly day range:
• Monday to Friday Work setting:
• In-person
• Office cubicle

Education:

• High School diploma required, some college preferred

Experience:

Customer Service:

5 years

Pay:

From $41,000.00 per year

Work Location:

In person