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OH
One Hour Heating & Air Conditioning
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in South Carolina
+4% projected growth
Job Description
Overview We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for our clients, ensuring their needs are met with professionalism, efficiency, and a positive attitude. Your enthusiasm and organizational skills will help foster strong relationships, resolve inquiries promptly, and contribute to a welcoming environment. If you thrive in fast-paced settings and enjoy assisting others, this opportunity is perfect for you! This position is paid and offers a chance to develop valuable office management and customer support skills. Duties Provide exceptional customer service via phone, email, and in person, ensuring each client feels valued and understood Manage multi-line phone systems efficiently to direct calls accurately and respond promptly to inquiries Utilize office management software such as QuickBooks Online, Service Titan Microsoft Office (Word, Excel), and Google Workspace to document interactions, update records, and prepare reports Handle data entry tasks with precision, maintaining organized spreadsheets and filing systems for easy access Support front desk operations by greeting visitors, scheduling appointments, and managing calendar appointments with attention to detail Assist with clerical tasks including proofreading documents, filing paperwork, and maintaining office supplies Communicate effectively with clients and team members to ensure smooth daily operations and high productivity levels Qualifications Proven experience in customer service or administrative roles within an office environment Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry software Familiarity with QuickBooks Online, Service Titan or similar bookkeeping/accounting software is a plus Excellent phone etiquette with experience managing multi-line phone systems and providing clear communication Join us in delivering outstanding customer support while honing your administrative expertise! We value energetic individuals who are eager to grow professionally in a collaborative environment. This paid position offers an excellent platform to develop your skills in office management, client communication, and technical proficiency—all while making a meaningful difference every day.