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Ace's Plumbing
Plumbing Dispatcher/Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in South Carolina
+4% projected growth
Job Description
Plumbing Dispatcher/Customer Service Representative Ace's Plumbing Hardeeville, SC Job Details Full-time $17 - $30 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer communication Management Service scheduling Data management Handling customer service requests Dispatch software communication Individual consumer customer service Dispatch record maintenance Analytical thinking Critical thinking Full Job Description The ideal candidate should have proven customer service experience and critical thinking skills. Candidate must be proficient in communication, customer service, have a positive attitude, and show initiative. Candidate must be able to use designated field management system to schedule, dispatch, and manage customer data. You will be required to manage multiple service technicians, coordinate utility locates, follow up with customers when needed, and keep track of specific job requirements (i.e. permitting, inspections, equipment) etc. Industry experience with Plumbing Heating and Cooling is not a requirement but helpful. Pay rate varies based on experience and professionalism and will be subject to increase based on job performance.