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Palmetto State Glass

Customer Service Representative

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Based on South Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,000 / year median in South Carolina

+4% projected growth

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Job Description

Customer Service Representative Palmetto State Glass is a leading, commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team! We offer competitive pay, excellent benefits, vacation and holiday pay, and an enjoyable work environment.
Job responsibilities:
Providing excellent customer service Setup of new customers in software system Ensure service work orders, quotes and warranty tickets are complete Ensure quotes and warranties are handled timely Tracking purchase orders Verify work order pricing is accurate Invoice service upon completion Collect COD's Maintain service invoice files Assist with scheduling service work Maintain accurate prospect and customer lists Provide reports on open tickets and monitors material arrival Assist with marketing projects
Qualifications:
One year's experience in customer service Excellent communication skills Drive and motivation to succeed Great attendance Experience with Excel, Word and PowerPoint Attention to detail Valid, clear SC driver's license