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SF
Southeastern Freight Lines
Invoice Support Account Specialist 1
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in South Carolina
+4% projected growth
Job Description
As an Invoice Support Account Specialist 1, you will be responsible for managing and resolving incoming phone calls and emails from the Company's customers, which may arise from requests, disputes or complaints. Also responsible for working to resolve customer issues. Handle incoming calls to resolution. Document and forward calls needing additional support to the appropriate associate. Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues. Manage personal SEFL email inbox and the Invoice Support team's email inbox. Image all documentation into the Company's imaging system. Correspond with collection agencies via email. Send documentation to customers upon request. Interact with the Credit and Collections teams on a daily basis. Also interact with the Traffic Department and Service Centers as needed. For this role, you will need to have a High School Diploma or GED. We prefer that you have previous data entry and customer service experience.