Position Overview:

Enhance Image Med Spa & Float Therapy is seeking a friendly, polished, organized, and motivated Front Desk Supervisor to help lead our client experience and daily front desk operations. This is a hands-on role for someone who takes initiative, enjoys sales and customer service, and knows how to keep things moving without needing constant direction. You will be the first and last impression our clients receive and an important part of keeping the spa running smoothly. The ideal candidate is a self-starter who sees what needs to be done and takes action, can prioritize multiple responsibilities, and remains professional and positive in a fast-paced environment.

Key Responsibilities:

Warmly greet and assist clients with an enthusiastic and professional demeanor Manage appointment scheduling, confirmations, cancellations, and rebooking Answer phone calls, emails, texts, and in-person inquiries accurately and courteously Follow up with leads and help convert inquiries into booked appointments Educate clients about spa services, memberships, promotions, and products Process payments and manage front desk transactions Help maintain an organized, efficient, and professional front desk operation Coordinate with service providers to ensure seamless client flow and excellent customer service Assist with email and text campaigns, spa promotions, and special events Handle basic administrative tasks and inventory support Address client questions or concerns professionally and help resolve issues with a positive, solution-oriented approach Escort clients to treatment areas as needed and assist with room turnover and preparation Assist with room turnover, linens, and laundry as needed Maintain a clean, organized, and welcoming reception and common area Support management with additional operational tasks and projects as needed.

Qualifications:

• Friendly, confident, professional, and dependable
• Sales-minded and comfortable recommending services and memberships
• Highly organized with strong attention to detail
• A self-starter who sees what needs to be done and does it
• Able to multitask and prioritize in a busy environment
• Comfortable with computers and scheduling software
• A strong communicator and team player 1+ year of front desk, hospitality, customer service, or similar experience preferred.

Previous supervisory, lead, spa, or sales experience is a strong plus.

Position Details:

Part-time | Approximately 32 hours/week Starting at $18+/hour, based on experience Daytime shifts | Saturday availability required |

In-person Perks:

• Family-oriented work environment
• Flexible scheduling
• Accrued paid time off based on hours worked
• 20% off eligible day spa and med spa services and retail products
• Select laser treatments available as an employee benefit This is more than a receptionist position.

We're looking for someone who will take ownership of the front desk, build relationships with our clients, support our team, and help create an exceptional spa experience.

Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

admin/marketing: 2 years (Preferred)

Work Location:

In person