Not Ready Important Notice About the Application Process This position offers use of our AI screening tool as part of the initial candidate review. While completing the AI screening is optional, please note: Candidates who complete the AI screening are reviewed first—daily. We strongly encourage you to complete it promptly to ensure early consideration (first come, first served). Expect to receive a prompt from our AI screener shortly after applying. The AI screener helps us streamline the Candidate intake process, but rest assured— you'll still work directly with a Masis recruiter throughout the rest of your hiring journey. Do you enjoy working in a fast-paced environment? Do you have experience working as a Customer Service Representative in Logistics? Do you have experience with Exports ? If so, Masis Staffing may have the perfect opportunity for you! We are currently looking for a Customer Service Representative to fill a full-time, temp to perm position for FIRST shift with a company in Hanahan, SC. Ideal candidates will have at least 1 year of 3PL or Logistics environment experience and at least 1 year of Customer Service experience.

Job Purpose:

The Customer Service Representative will serve as the critical link with communication and coordination between customers, warehouse associates, dispatch team and leadership.

Responsibilities:

• Provide proactive communication to customers, warehouse associates, and the dispatch team.
• Respond to Customer inquiries in a timely manner with a proactive approach and sense of urgency.
• Troubleshoot and problem solve with customers, accurately gathering details to solve specific issues.
• Escalate Customer concern to management if resolution is not easily identified.
• Execute management approved resolution for the Customer.
• Follow the order process outlined for your position.
• Maintain records as required by company and regulatory standards.
• Collaborate and assist teammates with cross training on accounts and processes.
• Serve as a backup for teammates to support customers.
• Support continuous improvement by contributing to the ongoing efforts to improve all experiences with the client.
• Additional duties as assigned.
• Duties and responsibilities may change, and new ones may be added, at any time with or without advanced notice.

Requirements:

• High School Diploma required.
• 1+ years of experience in 3PL or logistics environment.
• Familiarity with WMS systems, specifically RAMP. ???????
• Knowledge of hazardous materials. ???????
• Able to type 40 to 60 words per minute.
• Proficiency in Microsoft Office, particularly Word, Excel, PowerPoint, and Outlook.
• Excellent phone etiquette, customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational, task and time management skills.
• Excellent attention to detail.
• Strong problem solving and troubleshooting skills with an analytical mindset.
• Possess a strong sense of initiative, "can-do" attitude, and be a proactive problem-solver.
• Able to adapt to shifting priorities in a fast-paced environment while maintaining the ability to meet deadlines.
• Flexible team player.

Compensation:

$23/hr Hours/Shift time: Monday - Friday; 7am - 4:00pm Masis Staffing is a family-oriented, service-driven staffing firm with a sincere and responsible team dedicated to delivering custom solutions for all our client hiring needs. Our associates are the heart of every client's solution and are a key asset to the continued development over our partnerships. Masis is known for the great care we take with employees and clients alike! For information on Masis Staffing, including more information on employee benefits and our company culture, visit our website at www.masisstaffing.com. Masis Staffing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state, or local laws. ???????

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