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Benefits Coordinator
Career Insights for Customer Service Representative (General)
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Scorecard
Based on South Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,000 / year median in South Carolina
+4% projected growth
Job Description
Job Title:
Benefits Coordinator Location:
Spartanburg, SC Type:
Direct Hire Work Model:
Onsite - onsite Responsibilities
+ Administer the company's employee benefit programs, including medical, dental, vision, life insurance, disability, retirement plans, and voluntary benefits.
+ Process new-hire enrollments, benefit changes, terminations, and qualifying life events accurately and within required deadlines.
+ Monitor employee benefit eligibility and enrollment deadlines and follow up with employees as necessary.
+ Serve as the primary point of contact for employees regarding benefit eligibility, coverage, enrollment, deductions, and general benefit questions.
+ Assist employees with navigating benefit plans, carrier websites, enrollment systems, and available resources.
+ Coordinate with benefit carriers, brokers, and third-party administrators to resolve enrollment, eligibility, coverage, and benefit-related issues.
+ Maintain accurate benefit elections, eligibility information, and employee records within the HRIS and carrier systems.
+ Audit benefit enrollments and deductions to ensure information is accurate across HRIS, payroll, and carrier systems.
+ Review and reconcile monthly benefit invoices and resolve billing, enrollment, and premium discrepancies.
+ Partner with Payroll to ensure employee benefit deductions, employer contributions, and necessary adjustments are processed accurately.
+ Coordinate the annual Open Enrollment process, including communications, enrollment materials, employee education, system updates, and enrollment tracking.
+ Prepare and distribute benefit communications, enrollment reminders, plan information, and educational materials to employees.
+ Present benefit information during new-hire orientation and explain available plans, eligibility requirements, costs, and enrollment deadlines.
+ Coordinate and track employee leaves of absence, including FMLA, short-term disability, long-term disability, and other applicable leaves.
+ Maintain leave documentation and track eligibility, certifications, deadlines, benefit continuation, and return-to-work information.
+ Coordinate COBRA qualifying events and ensure required information is submitted to the appropriate administrator within established deadlines.
+ Assist with maintaining compliance with applicable benefit and leave requirements, including ERISA, COBRA, HIPAA, ACA, and FMLA.
+ Maintain organized, accurate, and confidential employee benefit and leave records and assist with required reporting and audits.
+ Generate benefit reports, conduct routine data audits, and assist with HRIS benefit configuration, testing, updates, and system improvements.
+ Provide professional and confidential employee support while identifying opportunities to improve benefit administration, communication, and the overall employee experience; perform additional HR duties as assigned. Requirements
+ High school diploma or equivalent required. Associate's or bachelor's degree in Human Resources, Business Administration, or a related field preferred but not required. + 1-3 years of experience in Human Resources, benefits administration, payroll, or a related administrative role preferred.
+ Previous experience administering employee benefits strongly preferred.
+ Experience working with an HRIS/payroll system preferred; ADP Workforce Now experience is a plus.
+ Experience working with benefit carriers, brokers, or third-party administrators is preferred.
+ Strong attention to detail and commitment to accuracy.
+ Excellent organizational and time-management skills.
+ Ability to manage multiple deadlines and priorities simultaneously.
+ Strong written and verbal communication skills.
+ Ability to explain benefit information clearly to employees at varying levels of the organization.
+ Strong customer-service and problem-solving skills.
+ Ability to handle sensitive and confidential information appropriately.
+ Working knowledge of employee benefit and leave administration practices.
+ General understanding of COBRA, HIPAA, ACA, ERISA, FMLA, and related employment regulations.
+ Strong computer skills, including Microsoft Outlook, Word, and Excel.
+ Ability to learn and effectively utilize HRIS, payroll, benefit carrier, and vendor systems.
+ Ability to identify discrepancies, research issues, and follow matters through resolution.
+ Ability to work independently while collaborating effectively with the broader HR and Payroll teams. System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M1
Ref:
#193-Precision Oakridge System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.