Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our valued clients, providing exceptional support and ensuring their needs are met with professionalism and care. This position will effectively communicate with customers and colleagues, process orders, and maintain good customer communication related to orders and project status. Main responsibility is to support the customer, sales and production. Responsibilities Provide a single point of contact to support our customers and sales staff Communicate well with customers to assure accurate information is gathered Serve as primary contact between customers, sales, production and shipping Effectively communicate customer expectations to Purchasing and planning. Organize and prioritize multiple projects. Serve as back-up and support for other areas of Customer Service as needed Demonstrate strong mathematical proficiency and the ability to accurately calculate pricing, apply formulas, and analyze related data to effectively support customer service operations Receive, accurately document, and effectively manage customer complaints, ensuring timely follow-through and resolution. Ensure accurate lead times, pricing, and pricing changes are communicated clearly and promptly to customers. Demonstrate the ability to accurately enter customer orders within the Great Plains system. Qualifications Organized, Detail Oriented Self-motivated, problem-solving skills Ability to work in a fast-past environment Prior experience as a CSR in the manufacturing industry a plus Education, Training, and Experience High school diploma or general education degree (G.E.D) Associates degree (AA) or equivalent from two-year college or technical school preferred but not required Competent in various software applications and certifications, such as Microsoft Office (Word and Excel) Must be able to communicate effectively via telephone and email. Must be well-organized and able to manage time efficiently.

•Must be reliable and able to maintain good attendance.

•Must be accurate and thorough when capturing and communicating data. (In person position located in Spartanburg, SC) Spartanburg/Greenville area Benefits 401k

Medical Dental Vision STD Life Insurance Paid Vacation Holiday Pay:

$18.75 - $23.75 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person