JOB SUMMARY

The Customer Service Representative is responsible for answering incoming calls, processing eCommerce, EDI, and manual orders, and resolve order related issues. All interactions are expected to be handled in a courteous, consistent, and professional manner.

RESPONSIBILITIES

Essential functions include, but are not limited to: Processing orders in an accurate and efficient manner in our POS system Answering calls promptly and efficiently, ensuring that customers are satisfied. Resolving and providing solutions to any issues that arise. Maintaining a positive, professional demeanor always. Audit orders placed online or via email, fax, or phone for accuracy. Informing customers of unit price, shipping date, anticipated delays and any additional information required by the customer. Research product information for customer questions Arranging merchandise pickups for customers with the warehouse. Maintaining up-to-date knowledge of the Company's products and promotions.

MINIMUM REQUIREMENTS

1 year of Customer Service experience Must be proficient in the Office suite Must have excellent communicate skills Ability to maintain composure in stressful situations. Must be detailed oriented, well organized with the ability to multi-task and prioritize in a high-volume environment. Must be able to work independently and in a team environment. Bilingual (Spanish) a plus

Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): How many words per minute can you type?

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Spartanburg, SC 29302 (Preferred)

Work Location:

In person