A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
Thank you for considering a career at Roper St. Francis Healthcare!
Work Shift:
Monday - Friday, 8:00am - 4:30pm
Work Location:
Berkeley Hospital (Summerville)
Required Experience:
This position requires 1+ years experience in a medical position utilizing solid knowledge of medical terminology and anatomy.
Job Summary:
The Imaging Support Services Representative will greet/escort patients/visitors and accurately complete the check-in process. Assists radiologists/physicians, hospital/medical office personnel and patients in all areas whether in person or via the telephone. Obtains patient information for "quick registrations" and enters procedure order in radiology information system (RIS).. This role works closely with physicians, managers, information systems and imaging informatics personnel to ensure proper utilization of the radiology related computer systems with emphasis on data entry accuracy as well as reproduction and transition of images in/out of PACS. Digitizes analog film to convert it to a digital image, and ensures efficient handling of radiology images and documents according to department standards. The Imaging Support Services Representative may be required to work in all imaging support staff areas to include, but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.
Minimum Qualifications:
Education:
Requires High school diploma or equivalent (GED).
Experience:
At least1 year of experience in a medical setting with knowledge of medical terminology and anatomy required. Familiarity with computer systems is a must; imaging information systems/PACS, highly preferred.
Licensure/Certification:
Medical Terminology certificate desirable.
Primary Source Verification:
N/A Knowledge/Skills:
Customer Service is essential to success in this position. Requires knowledge of medical terminology, anatomy, computer skills, communication techniques verbally and in writing, and various office procedures, systems and equipment to include printer/copier/scanner, fax and multi-line phone system. Strong interpersonal communication, and organizational skills. Must be able to multi-task efficiently with focus on time management skills. Requires the use of general office equipment including but not limited to computer,
Other:
Requires a mature individual who projects a professional and business-like appearance. Must maintain strict confidentiality of work related and patient sensitive information. Ability to work/float to other locations as necessary. Conducts tasks in a manner to fulfill effective departmental and organizational business. Ability to work with limited supervision and with a group.
Contacts:
Frequent personal contact with patients and family members, visitors, all hospital staff, physicians and physicians' staff.
Work Demands/Environment:
Frequent standing, walking. Frequent lifting/moving patients. Intermittent lifting, moving or carrying, pushing or pulling, up to 50 lbs. Frequent use of finger/hand dexterity. Constant reaching with hands/arms. Frequent talking or hearing. Corrected hearing and vision to normal range. Exposure to blood, body fluids or tissue. Possible exposure to infectious materials, communicable diseases and/or other conditions common to a healthcare environment. Frequent exposure to risk of radiation. Intermittent exposure to toxic or caustic chemicals. Intermittent exposure to risk of exposure to blood-borne pathogens. Quiet to moderate noise level in work area. Requires work under stressful conditions, deadlines. Must be able to work/alternate holidays. May be asked to work irregular days/hours based on the needs of the department As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com
