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Allstate - Con Chellis Agency

Insurance Customer Service Rep

Career Insights for Insurance Customer Service Representative

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Based on South Carolina data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$48,228 / year median in South Carolina

-5% projected decline

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Job Description

Job Overview Con Chellis Agency opened as a scratch Allstate Agency in May 2011 and has built a local, hometown agency around professionalism and putting people first. Here, you'll work in a fun, positive environment where your skills are trusted, and your workday has room for flexibility. Our agency provides the tools and training while keeping management hands-off and accessible through an open-door policy. Employees value the work-life balance, flexible scheduling, and upbeat atmosphere that make this a place where people can do their best work. We're seeking an Insurance Customer Service Rep to handle daily client service needs while supporting the agency's sales staff. You'll answer phones, process payments, handle billing questions and policy changes, and assist customers with professionalism and care. You'll work alongside an experienced team with dedicated service and sales roles, plus an agency manager who brings 11 years of agency experience to onboarding and training. Base salary is $18 to $23 an hour , with bonus opportunities on top Paid Time Off Monday through Friday schedule with evenings and weekends off
Flexible Scheduling:
Accommodating personal needs when possible Bring your customer service skills to a team that values professionalism, flexibility, and work-life balance, and apply today!
Salary Range:
$18.00 - $23.00 per hour Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Bonus Opportunities Licensing Assistance Work-Life Balance Holidays Off Paid Holidays Professional Development Advancement Opportunities Continuing Education Opportunities Equipment Provided Personal Workspace Requirements Prior relevant experience. Outgoing and confident communication style. Excellent phone and written communication skills. Highly organized and efficient. Punctual and dependable. Comfortable working with multi-line phone systems. Responsibilities Answer multi-line phones and assist customers. Complete administrative tasks accurately and efficiently. Process customer payments and address billing questions. Handle basic policy changes and service requests. Support sales staff with daily client needs. Assist with minimal sales opportunities when appropriate. About Us Our Agency is located in Summerville, SC specializing in Home, Life, and Auto insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always put the customer first. Apply to our team today!