Job description:

Technical Service Representative Location:

Summerville, SC Schedule:

Monday-Friday, 8:30am-5pm

Employment Type:

90-day temp-to-hire

Pay:

$25-$28hr HTI is hiring a Technical Service Representative for Horizon Scientific in Summerville, SC. This is a 90-day temp-to-hire opportunity working through HTI , with the potential to transition to direct employment with Horizon Scientific based on performance, attendance, and business needs. The Technical Service Representative is responsible for providing technical support for Horizon Scientific's medical-grade refrigerators and freezers. This position works directly with customers, sales representatives, and facility maintenance personnel to troubleshoot equipment, identify root causes, coordinate service, and provide solutions. Horizon Scientific is a fast-growing manufacturer and distributor of medical and laboratory equipment serving Research and Clinical Life Science laboratories within the pharmaceutical, biotechnology, hospital, and university markets. What You Need Bachelor's degree, associate degree, technical/trade certification, or equivalent technical experience preferred. Coursework or experience in refrigeration, HVAC, electronics, or a related technical field is a plus. Approximately 3 years of experience in customer service, technical service, technical support, field service, or sales preferred. Strong verbal and written communication skills and a professional telephone presence. Ability to make sound decisions and exercise good judgment when troubleshooting customer issues. Good computer skills with proficiency in Microsoft Office products. Strong organizational skills and attention to detail. Ability to follow multi-step processes accurately and efficiently. Ability to work independently with limited direct supervision. Strong problem-solving skills and the ability to resolve technical issues. Ability to learn technical products, equipment, and systems and communicate technical information effectively. Knowledge of machines, tools, and mechanical equipment preferred. Ability to lift up to 50 pounds. Stable work history required. What You Will Do Respond to customer and sales representative product inquiries by telephone and email. Provide technical support for refrigeration equipment during product selection, installation, operation, maintenance, and application. Troubleshoot refrigeration equipment and determine appropriate corrective actions. Determine root causes of service-related issues and document repairs and resolutions. Dispatch service calls to independent field service organizations when necessary. Accurately document service events in IssueTrak, ensuring records clearly and concisely reflect customer concerns, troubleshooting performed, and actions taken. Identify required spare parts and complete VOF forms using accurate part numbers. Support customers and sales representatives throughout North America by phone, email, fax, or mail. Establish and maintain positive customer and sales representative relationships through responsive and professional technical support. Assist in coordinating and presenting technical training for new employees and outside sales representatives. Work with Sales, Marketing, and Executive Management to keep product information current and accurate. Utilize computer information systems for data retrieval, order entry, and other support functions. Attend professional workshops, seminars, and training programs as assigned. Periodically represent Horizon Scientific at trade shows, distributor national sales meetings, and other training events. Assist with field service activities when more complex customer issues cannot be resolved remotely. Travel to customer locations or training events as needed, generally less than 10%. Perform other duties and responsibilities as assigned. Benefits Horizon Scientific offers a competitive benefits package, including: Competitive salary and benefits Medical, dental, and vision insurance 401(k) plan with company match Life insurance HSA and FSA options AD&D insurance Paid time off Paid holidays Additional insurance options Benefits available during the temporary assignment may vary based on HTI eligibility and applicable waiting periods. Additional benefits may be available upon conversion to direct employment with Horizon Scientific. About HTI Since 1999, Human Technologies, Inc. (HTI) has partnered with leading companies to provide custom solutions for workforce management, development, and retention. HTI directly employs more than 3,500 people throughout the Southeast and has connected thousands more with employment through its network of trusted hiring partners. This position is being recruited and initially employed through HTI as a 90-day temporary-to-hire opportunity . Successful candidates may have the opportunity to transition to direct employment with Horizon Scientific following the temporary assignment. HTI is an Equal Opportunity Employer

M/D/F/V/SO.

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Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off Referral program Vision insurance

Work Location:

In person

Pay:

$25.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person