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Metropolitan Knoxville Airport Authority

Part-Time Customer Service Representative

Pay: $15/hr

Posted: 5 weeks ago

Location: Alcoa, TN (Onsite)

Last Updated: 3 days ago

Hours: Part-Time

Expires: 10/10/2026

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Based on Tennessee data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,967 / year median in Tennessee

-1% projected decline

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Job Description

Part-Time Customer Service Representative Metropolitan Knoxville Airport Authority - 4.5 Alcoa, TN Job Details Part-time $15 an hour 2 days ago Qualifications In-person customer service High school diploma or GED Event customer service Full Job Description We're Hiring! Customer Service Representative (Part-Time) Metropolitan Knoxville Airport Authority McGhee Tyson Airport | Alcoa, TN • Fully On‑Site ✈️ Looking for a fun, people‑focused job at the airport? Come join our team! We're hiring a Customer Service Rep to help passengers, answer questions, support events, and help keep things running smoothly in the terminal! If you love helping people and enjoy working in a fast‑paced environment, this may be the perfect role for you! What You'll Do Assist passengers with wheelchair and cart transportation Keep wheelchairs/carts clean & sanitized Answer passenger questions on airport services, security, baggage & more Respond to calls on the customer service/LEP line Support PR with events and logistics ℹ️ Staff the information booth & maintain tourism materials ️ Perform additional duties as assigned Schedule (Hiring for THIS Shift) | On‑site • averages 24-28 hrs/week

Weekend Schedule:

Fri:

1pm-8pm

Sat:

1pm-8pm

Sun:

1pm-8pm

Mon:

11am-6pm Pay $15/hour | ️ Part‑time (no benefits) Ideal Candidate We're looking for a friendly, energetic customer service representative to help passengers, support events, and keep our airport welcome to all. You'd be great if you enjoy helping people, can walk/stand frequently, and don't mind some physical activity (pushing up to 100lbs/lifting to 50lbs). Customer service experience is a plus! Ready to jump‑start your journey with us? To qualify, you'll need a high school diploma or equivalent , be 18 or older , and bring along up to one year of customer service experience —plus a great attitude and eagerness to grow! ️ How to

Apply Best Consideration Deadline:

Sunday, August 30, 2026 Position open until filled. Apply online (preferred) Or mail your resume to: P.O. Box 15600 Knoxville, TN 37901

ATTN:

HR For applicants submitting a resume, a signed MKAA application will be required prior to interviewing. No phone calls or emails, please. Applicants must be currently authorized to work in the United States on a long‑term basis . MKAA conducts random employee drug screenings . MKAA is an Equal Employment Opportunity Employer . ✈️