PRIMARY RESPONSIBILITIES

The Ideal Candidate will: Provide prompt, enthusiastic, and accurate follow-up to customers and internal functional areas of the company. Collaborate with our manufacturing team to inform, manage, and balance customer requirements with the operational capacity and capability of the manufacturing plant. Collaborate with respective departments to resolve customer complaints in a timely fashion Assist manufacturing planners and load schedulers to ensure customer orders are balanced within the plant. Analyze order Input data, forecasting trends, financial data, production reports, capacity plans, and expedited order history data to proactively identify and resolve emerging or existing problems that may affect the company's production/delivery commitment to our customers. Develop strategies and tactical plans to manage and reduce costs of multi-delivery point/mixed product loads. Actively serve as the customer's champion and advocate, promoting customer service excellence in a manner that meets the profitability targets of the manufacturing plant. Serve as an extension of the regional sales team in the evaluation and assessment of new business opportunities that are aligned with the company's manufacturing capabilities. Manage, track, and assess metrics associated with the company's \"On Time and Complete\" delivery model. Alert manufacturing to special or unusual customer orders or requirements. Provide accurate routing and processing instructions. Interpret requests for quotes and customer drawing data in order to provide quotes and establish pricing in coordination with the sales team. Assist in maintaining customer detail within our Customer Relationship Management (CRM) tool.

CANDIDATE PROFILE

The Ideal Candidate will have: Bachelor's degree in business, Sales, or Marketing preferred 3+ years of experience in customer service, customer experience, and customer engagement Proficiency with personal computing software (i.e., MS Word, MS Excel, Visio, MS Project, MS PowerPoint). Salesforce experience preferred Effective verbal and written communication skills Excellent time management skills and ability to effectively multi-task Working knowledge of manufacturing operations An ability to \"connect\" with customers in a caring and conscientious manner

CRITICAL INDIVIDUAL CONTRIBUTOR COMPETENCIES

The Ideal Candidate will consistently demonstrate the following behaviors. Trust, Respect, Integrity

lives by and demonstrates these core values. Knows how to build an environment of trust among employees, peers, customers, etc. Initiative
Creates and seizes opportunities to win, even when faced with ambiguity. True passion for results Judgment
demonstrated history of showing sound judgment decisions. Team Focus
catalyst for success of the whole team, not just one's own goals. Knows and has demonstrated how to make this happen. Emotional Intelligence
is aware of their strengths, weaknesses and blind spots and fully understands the impact that their behavior has on the behavior of others around them. Business Intelligence
Stays current. Understands how what happens in the world affects us, marketplace, and our competition Tenacious Advocacy
Systematically seeks information on the organizations and customer's wants and needs and advocates for preferred outcomes.

COMPENSATION

Base Salary:

Competitive based on background and experience level

Employee Benefits:

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