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JF
Joys Flowers
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Tennessee data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,967 / year median in Tennessee
-1% projected decline
Job Description
Job Overview:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. As a key player in our organization, the successful candidate will be responsible for providing exceptional customer service and support. This is an exciting opportunity to work in a dynamic environment, utilizing your communication skills to resolve customer inquiries, concerns, and issues.Responsibilities:
- Respond to customer inquiries via phone, email, and in-person, providing accurate and timely support to ensure customer satisfaction.
- Utilize computerized systems and data entry tools to efficiently manage customer interactions and maintain accurate records.
- Communicate effectively with customers, providing clear and concise information to resolve their issues and promote our products and services.
- Collaborate with sales and marketing teams to identify and address customer concerns and needs.
- Develop and maintain a thorough understanding of our products and services to effectively answer customer questions and provide recommendations.
- Provide bilingual and multilingual support for Spanish-speaking customers.
- Demonstrate strong phone etiquette and maintain a professional demeanor when interacting with customers.
- Meet and exceed customer service performance goals and standards.
Requirements:
- Strong customer service skills, with a focus on delivering exceptional support to our customers.
- Proficiency in computerized systems and data entry tools.
- Excellent communication skills, with the ability to effectively communicate with customers and colleagues.
- Experience in sales or customer support, with a proven track record of meeting performance goals.
- Familiarity with office software and the ability to learn new systems quickly.
- Strong phone etiquette and the ability to work in a fast-paced environment.
Pay:
$12.00- $13.