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1R
180 RED INC
Client Care Coordinator
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Tennessee data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,967 / year median in Tennessee
-1% projected decline
Job Description
Overview We are seeking a dynamic and proactive Client Care Coordinator to join our team and elevate the client experience through exceptional service and efficient account management. In this vital role, you will serve as the primary point of contact for clients, ensuring their needs are met with professionalism and enthusiasm. Your expertise in project management, customer relationship management (CRM) systems, and cross-functional collaboration will drive client satisfaction and foster long-term relationships. This paid position offers an exciting opportunity to contribute to a forward-thinking organization dedicated to delivering outstanding client support in a fast-paced environment. Duties Manage and nurture client accounts by providing personalized support and solutions tailored to their needs Coordinate with internal teams across departments to ensure seamless communication and delivery of client services Assist in onboarding new clients by guiding them through processes, setting expectations, and providing training on relevant platforms Address customer inquiries promptly via phone, email, or chat, resolving issues with a focus on customer service excellence Support sales initiatives Maintain detailed records of client interactions, updates, and follow-up actions within CRM systems to ensure data-driven decision making Experience Proven experience in customer service or client account management Strong proficiency with managing customer relationships effectively Familiarity with project management principles and tools to coordinate multiple client projects simultaneously Demonstrated ability to collaborate across cross-functional teams to deliver cohesive client solutions Excellent communication skills, both written and verbal, with a knack for building rapport and trust with clients Experience handling customer service problems with innovative solutions and a positive attitude Knowledge of order processing tools, data analysis, and managing customer accounts in a fast-paced setting Join us as a Client Care Coordinator if you're passionate about delivering exceptional client experiences through strategic account management and collaborative teamwork. Bring your energy, expertise, and enthusiasm to help us build lasting relationships that drive success!