The Customer Support Coordinator works within the Sales Department and is a key communicator between the customer and the organization. They will support the Sales Manager by tracking, investigating, and reporting sales information and helping to resolve issues. They will schedule logistics. Additionally they will work with the Payroll Department to reconcile Timesheets and Time Records. Please, no job hoppers.

RESPONSIBILITIES

~ Answering Phones and directing calls to the proper party ~ Processing Customer orders ~ Updating managers by consolidating, analyzing, and forwarding daily action summaries ~ Resolving order issues by investigating data and history, identifying alternate products, and notifying Managers and Customers ~ Resolving returns and pricing discrepancies ~ Providing product and pricing information by clarifying customer request ~ Scheduling and Coordinating shipments of product ~ Providing Sales results by preparing and forwarding sales tracking reports ~ Maintaining Customer database ~ Preparing and distributing daily, weekly, and monthly reports ~ Following ISO certification procedures ~ Processing internal information for Job Tracking purposes ~ Coordinating information flow between Sales, Engineering, and the Customer ~ Accomplishing department and organization Mission by completing related objectives as needed ~ Comparing Time Sheets with actual hours worked on a daily basis and prepare them for Payroll.

QUALIFICATIONS

~ Ability to prioritize multiple task ~ Proficiency in Microsoft Office ~ Exceptional Customer Service and phone etiquette ~ Strong sense of urgency and problem solving skills ~ Administrative Writing Skills ~ Keen attention to Detail ~ Self Motivation ~ Ability to work with others

Job Type:

Full-time Dole Refrigerating Company / Kenco Plastics provided the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Preferred)

Experience:

Customer Service:

5 years (Preferred)

Work Location:

In person