Customer Service And Order Management

Customer Service & Order Management Specialist Overview We are seeking a detail-oriented Customer Service & Order Management Specialist to serve as the primary point of contact for customers and OEM partners. This role manages inquiries, processes orders, and resolves issues from start to finish while ensuring accuracy, responsiveness, and customer satisfaction in a fast-paced environment. Automotive industry experience is highly preferred. Key Responsibilities Act as the main point of contact via phone, email, chat, and in-person Handle customer inquiries related to products, parts, orders, pricing, warranties, and account support Process and manage orders from entry through completion, including tracking and updates Monitor shipments and proactively communicate order status or delays Resolve customer issues by identifying root causes and delivering effective solutions Maintain accurate records and documentation in HubSpot CRM Respond to all customer communications promptly and professionally Support warranty claims, parts replacements, and related documentation Collaborate with internal teams to ensure timely and accurate fulfillment Escalate complex issues as needed while maintaining ownership through resolution Qualifications Customer service experience in a fast-paced or high-volume environment Experience in the automotive industry (auto parts, dealership, repair shop, or OEM) strongly preferred Familiarity with automotive parts, service processes, or order workflows is a plus Experience with order processing and CRM systems (HubSpot preferred) Strong communication skills across phone, email, and chat Excellent attention to detail and data entry accuracy Ability to manage multiple priorities and work independently Strong problem-solving and conflict resolution skills Proficiency in Microsoft Office Work Environment Onsite, team-oriented office setting High-volume communication across multiple channels Strong focus on accuracy, responsiveness, and collaboration Job Type & Location This is a Contract to Hire position based out of Maryville, TN. Pay and Benefits The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Maryville,TN.

Application Deadline This position is anticipated to close on May 15, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.