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MP
Memphis Pathology Laboratory
Client Services Representative
Career Insights for Client Service Representative / Associate
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Scorecard
Based on Tennessee data
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What they do
A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.
$44,333 / year median in Tennessee
-2% projected decline
Job Description
Job Functions, Duties, Responsibilities and Position Qualifications:
Multi-tasking is your middle name. You've got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career. Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions. Quality is in our DNA -- is it in yours?This opportunity is:
Location:
North Mississippi Territory Days:
Monday -Friday Hours:
8am-5pmFull-time:
Benefit Eligible In this role, you will: Retain client business through site visits, problem solving, and acting as a liaison to laboratory management and operations. Assess needs by using accepted client service processes to maintain customer satisfaction, and grow sales. Manage customer/supplier relationship functions through reports and evaluation. Generate additional business through site visits and consultation with clients to increase market Share of existing products and services. Supports Sales Team and the Sales/ Marketing Director in providing timely, professional and courteous service.All you need is:
High School Diploma required, associate preferred Minimum of 2 years, experience in client services/customer service . Laboratory or medical billing preferred. Demonstrate ability to work as part of a team, good problem resolution skills and flexibility. Must have good proven phone skills. We'll give you: Appreciation for your work A feeling of satisfaction that you've helped people Opportunity to grow in your profession Free lab services for you and your dependents Work-life balance, including Paid Time Off and Paid Holidays Competitive benefits including medical, dental, and vision insurance Help saving for retirement, with a 401(k) plus a company match A sense of belonging - we're a community! We also want you to know: This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.Scheduled Weekly Hours:
40Work Shift:
1st Shift (United States of America)Job Category:
Laboratory Operations Company:
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Benefits
- Paid Time Off (PTO)
- 401(k) Plans
- Health Insurance
- Dental Insurance