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Randstad USA
Contact Center Specialist - Now Hiring
Entry-Level JobVerifiedNo experience needed
Career Insights for Call Center Representative
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Scorecard
Based on Tennessee data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$35,731 / year median in Tennessee
+5% projected growth
Job Description
contact center specialist
Your responsibilities
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.
- now hiring.
Your responsibilities
- Make structured outbound calls for customer follow-up, product promotion, account activation, or lead qualification
- Strive to meet specific metrics related to conversion rates, contact attempts, or customer retention goals
- Meticulously record detailed notes regarding customer interactions, objections, and sales outcomes in the crm system
- Quickly master product features, pricing, and promotional details relevant to the specific short-term mandate
- Maintain an articulate, professional, and persuasive tone across all customer communications.
location:
Mount Pleasant, TNwork hours: 08:00 AM- 05:00 PMdress code:
Equal Opportunity Employer:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.
Benefits
- 401(k) Plans
- Dental Insurance
- Disability Insurance
- Life Insurance