Customer Service Representative Ken's Appliance Service - 3.8 Murfreesboro, TN Job Details Full-time From $16 an hour 9 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Computer operation Phone communication Administrative experience Telephone systems Multi-line phone systems Clerical experience Office phone management Time management Full Job Description Job Summary We are looking for a Customer service representative to assist in scheduling appointments, responding to emails, and fielding phone calls regarding service appointments. The ideal candidate should have experience in customer service and be comfortable operating phone and computer systems. Duties Respond promptly and professionally to customer inquiries via multi-line phone systems, email, and chat platforms Utilize Office management tools, specifically ServiceDesk Handle client communication Support office operations by assisting with administrative tasks like scheduling appointments and managing correspondence Requirements Strong clerical skills Excellent customer service skills with a friendly phone etiquette and professional demeanor Ability to operate multi-line phone systems efficiently and handle multiple tasks simultaneously Organizational skills with keen attention to detail and time management capabilities Computer literacy including familiarity with ServiceDesk or similar scheduling software is a plus Previous experience in front desk or reception roles preferred but not required; office experience is beneficial Excellent communication skills for clear client interaction via phone or written correspondence We have a great team currently and are looking to grow that with the right person. It's a fast paced job with regular hours and weekly pay. At Ken's Appliance Service, we strive to have the best customer service in the business, and that starts with the first phone call.

Pay:

From $16.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person