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Express Employment Professionals

Clerical / Customer Service Rep.

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$35,967 / year median in Tennessee

-1% projected decline

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Job Description

URGENTLY HIRING!
IMMEDIATE START! Overview We are seeking a temporary dedicated Clerical / Customer Service Representative to join our dynamic team. This position will last until the end of this year. This role is essential in providing exceptional administrative support and customer service, ensuring smooth office operations and positive client interactions. The ideal candidate will possess strong organizational skills, attention to detail, and a proactive approach to handling various clerical and customer service tasks. This position offers an opportunity to contribute to a professional environment that values efficiency, confidentiality, and effective communication. Responsibilities Manage incoming calls and direct inquiries to appropriate personnel with professionalism and courtesy Perform data entry tasks accurately, including updating client records and legal case information Assist with legal administrative duties such as filing, document preparation, and maintaining organized case files Support legal research efforts by gathering relevant information and summarizing findings as needed Handle confidential information with discretion, adhering to privacy protocols and procedural law requirements Prepare legal documents, correspondence, and reports using word processing software such as Microsoft Office Maintain office supplies inventory and ensure the smooth operation of clerical functions Support court-related procedures by organizing documents, scheduling appointments, and understanding courtroom protocols Provide excellent customer service by addressing client questions promptly and professionally Assist with cash handling responsibilities when necessary, including processing payments or receipts Requirements Proven clerical experience with a strong background in office administration and customer service Familiarity with legal terminology, procedural law, litigation processes, and legal case management systems Prior paralegal or legal administrative experience is highly desirable Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and data entry skills Knowledge of court procedures, legal drafting, and filing protocols Strong organizational skills with the ability to prioritize tasks effectively Excellent written and verbal communication skills for professional correspondence Ability to handle confidential information responsibly with integrity Experience in legal research and familiarity with legal terminology is advantageous Basic understanding of cash handling procedures and administrative workflows This role is an excellent opportunity for individuals seeking to develop their career within a professional environment that values meticulousness, effective communication, and a proactive approach. We welcome applicants who are eager to contribute their skills toward supporting our organization's success. Call (931) 837-5533 or come see us today! Express Employment is an equal oppotunity employer.
Pay:
From $19.00 per hour
Work Location:
In person