We are a business-to-business services firm seeking candidates for Client Service Associates in our Client Service operation. We need talented and capable people to prospect and secure new clients and nurture our business with existing clients. Working in our Client Services department in Sunbright, Tn, you will offer and deliver services to businesses in 10 states. Client Service Associates must have promotion potential to eventually lead other associates in managing their own portfolio of clients in a region. Responsibilities include Manage large amounts of both incoming and outgoing calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Proven customer support experience or experience as a client service representative Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively High school degree Send resume for immediate consideration.

Job Type:

Full-time Pay:

From $13.00 per hour

Benefits:

Paid time off

Work Location:

In person