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CD
Clark Damon Allstate
Customer Service/Sales Representative
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Overview Come join the most tenured Allstate Agency in Amarillo. We are seeking a motivated and dynamic Customer Service/Sales Representative to join our team. This role is essential in providing exceptional customer support while driving sales through effective communication and relationship-building. The ideal candidate will possess strong interpersonal skills, be detail-oriented, and thrive in a fast-paced environment. While not required, prior experience in a insurance agency would be a plus Duties Provide outstanding customer service by addressing inquiries and resolving issues promptly. Maintain accurate records of customer interactions and transactions through data entry. Handle transactions and procedures with precision. Collaborate with team members to enhance client services and improve overall customer satisfaction. Demonstrate excellent phone etiquette while communicating with clients. Continuously develop product knowledge to provide informed recommendations to customers. Requirements . Proven experience in customer service or client services roles, preferably within a call center environment. Strong sales skills with the ability to persuade and influence customers effectively. Excellent communication skills, both verbal and written, with a focus on phone etiquette. Ability to perform data entry tasks accurately and efficiently. Strong analytical skills to assess customer needs and provide tailored solutions. Join us in delivering exceptional service while growing your career in sales!