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EC
East Coast Warehouse & Distribution Corp
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Title Customer Service Representative EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Category Customer Service Description This position is responsible for providing exceptional customer service via phone and email, delivering timely information, addressing customer inquiries, and resolving issues efficiently. Respond to customer inquiries via phone and email in a professional and timely manner. Process customer orders accurately and enter order information into the warehouse management system. Monitor inbound and outbound shipments and provide customers with shipment status updates. Process customer billing and invoicing accurately. Investigate and resolve customer concerns, shipment discrepancies, and service-related issues. Coordinate with steamship lines, carriers, and customers regarding freight availability and release dates. Maintain accurate records of customer interactions, orders, and shipment activity. Utilize internal systems and software to research issues and facilitate problem resolution. Collaborate with warehouse operations, transportation teams, and customers to ensure excellent service and on-time order fulfillment.