Customer Support Associate SonoraCM McAllen - 5.0 Brownsville, TX Job Details Full-time $3,011.02 - $3,626.18 a month 1 day ago Qualifications Customer follow-ups Retail customer service procedures Customer records maintenance Customer relationship building Promoting products Smartphone (troubleshooting support) Managing clients in a customer support role Retail store experience Customer engagement Technical presentations (as sales engineering task) Client services experience within retail industry Customer support Wireless sales Entry level Retail sales Mobile devices Full Job Description SonoraCM McAllen, a sales and business consulting firm, is hiring a Customer Support Associate for our AT&T retail campaign in Brownsville. Focused exclusively on cell phones and wireless devices, the Customer Support Associate provides face-to-face support to customers in a retail environment, delivering excellent service while guiding customers toward the right AT&T solutions. As a Customer Support Associate, you'll offer clear, honest support on AT&T's cell phones and wireless devices inside our retail location. The Customer Support Associate supports customers as they explore device options from leading brands, resolves questions about plans or features, and builds their confidence in choosing AT&T. Functions of the

Customer Support Associate:

Greet walk-in customers with energy as the Customer Support Associate, introducing AT&T cell phones and wireless devices in a friendly, supportive way. Translate technical specs into everyday benefits, helping customers understand how AT&T wireless can support their day-to-day life. Provide personalized, one-on-one support at the counter, making device options feel accessible and easy to understand. Follow up with a friendly message after in-store visits as needed, reinforcing satisfaction and continued support for the customer's experience. Recognize lifestyle changes and offer supportive recommendations for AT&T cell phones that fit. Keep every counter interaction light, professional, and support-driven, strengthening customer loyalty over time. Education & Experience for the

Customer Support Associate:

Previous experience in retail, customer support, or sales is a plus, but not required. Presents AT&T smartphones, accessories, and wireless plans with clear, benefit-driven explanations. Maintains a consistent, professional, and supportive demeanor while guiding customers through device and plan choices. Keeps workflows organized, manages customer details accurately, and upholds AT&T's service and support standards. Ready to bring your people skills and support-first mindset to a fast-paced retail environment? Apply today to join our team as a Customer Support Associate!

Job Type:

Full-time Pay:

$3,011.02 - $3,626.18 per month

Work Location:

In person