Patriot Dog Training is looking for a motivated, organized, and personable Client Sales & Customer Experience Specialist to join our team. This is not simply a front-desk position. We are looking for someone who enjoys talking with people, follows up consistently, understands the importance of sales, and can provide an exceptional customer experience from the first phone call through completion of a client's training program. You do not need to be a professional dog trainer, but you will be expected to learn our programs well enough to confidently explain them and help customers determine which option best fits their dog and their goals. What You'll Do You will be responsible for helping manage both new client sales and existing client communication, including: Responding quickly to new leads by phone, text, email, and online inquiry Calling and following up with prospective customers Learning about the client's dog, behavioral concerns, training goals, and household Explaining Patriot Dog Training's programs, pricing, timelines, and expectations Recommending the appropriate training program based on the client's needs Handling common questions and objections professionally Asking for the sale and helping clients complete enrollment Scheduling evaluations, training programs, private lessons, boarding, and other services Following up with leads who have not yet enrolled Maintaining accurate customer notes and lead status Making sure no legitimate lead simply falls through the cracks Communicating with our training and kennel teams regarding incoming clients and special requirements Assisting existing customers with scheduling, questions, updates, and concerns Following up with customers after training to make sure they are satisfied Asking satisfied customers for Google reviews and referrals Helping maintain the high level of professionalism expected by Patriot Dog Training Who We're Looking For The right person is: Extremely comfortable talking on the phone Friendly, confident, and professional Sales-minded without being pushy Comfortable asking customers to make a decision Persistent with follow-up Highly organized Able to manage multiple conversations at once Comfortable communicating with demanding or high-expectation clients Able to remain professional when dealing with customer concerns Comfortable learning new software and customer-management systems Reliable and accountable Someone who takes ownership instead of waiting to be told what to do Previous experience in sales, customer service, hospitality, veterinary services, pet care, high-ticket services, automotive sales, fitness memberships, or another relationship-based sales environment is preferred. Dog-training experience is helpful but not required. We can teach someone our programs. It is much harder to teach someone to communicate well, follow up consistently, and genuinely care about closing business. How Success Will Be Measured This is a performance-driven position. We will track things such as: Speed of response to new leads Percentage of leads successfully contacted Follow-up completion Consultations/evaluations scheduled Sales conversion rate Training revenue booked Boarding and additional service bookings Customer satisfaction Google reviews generated Accuracy of customer records and scheduling Our expectation is simple: every lead gets contacted, every customer gets followed up with, and every reasonable opportunity to earn someone's business is pursued. Compensation Competitive hourly or salary compensation based on experience, with the opportunity to earn additional compensation based on sales performance. We want someone who benefits financially when Patriot Dog Training grows. About Patriot Dog Training Patriot Dog Training provides professional dog training, Board & Train, private training, boarding, and additional services to clients throughout the San Antonio and surrounding area. We work with everyone from everyday families to professional athletes and other high-profile clients. Professionalism, discretion, communication, and customer service are extremely important to us. We are looking for someone who wants to take ownership of the customer experience and help us continue building Patriot Dog Training into one of the area's premier dog-training companies.

Pay:

$17.00 - $24.00 per hour

Work Location:

In person