Customer Service Representative Redstone Foods, Inc. - 3.0 Carrollton, TX Job Details Full-time $20 - $22 an hour 7 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Sales support Microsoft Outlook Spreadsheets Customer order taking Sales order data entry English High school diploma or GED Managing clients in a customer support role Data entry Warehouse experience Typing Associate's degree Office experience Full Job Description Redstone Foods is looking for a professional who has 3+ years of experience in the Customer Service field processing orders over the phone and internet, answering calls, responding to emails and collaborating with other departments to resolve issues. The primary job duties of our CSR include: Use Redstone Foods computer system to service the customer from initial order to final shipment Handle escalated and complex customer inquiries, complaints and sensitive customer inquiries with professionalism and efficiency. Enter orders through alpha/numeric data entry. Process change orders, calculate credits and issue returns. Research freight claims and shipment status. Calculate customer credits. Identify solutions to resolve order problems. Utilize EDI portals to ensure accurate ordering, timely resolutions and seamless data flow between our internal system and external customers Coordinate with internal departments to ensure customer needs are met. Perform administrative task as assigned. Communicate via phone and email with the customer to serve as a resource and subject matter expert Serve as a point of contact between Sales and Operations to ensure key accounts are handled with care. Competencies Clear oral and written communication skills Multi-task phone and computer Add, subtract, multiply and divide Detail orientated Professional with customers and colleagues Initiate new tasks with direction but little supervision Team player and collaborator Present a professional appearance/attitude while reporting to work reliably and on-time M-F 8a-5pm with some required OT as based on business needs = 100% on-site. Required Education and Experience High school diploma, some college preferred Minimum of four years of distribution, warehouse, or professional office Customer Service experience Proficient knowledge of Microsoft Excel, Outlook, and Word Experience with specialized warehouse order entry computer systems Strong alpha/numeric keyboarding skills Ability to type 40+ wpm Must be able to read, write and speak in English. Compensation and Benefits We offer a comprehensive compensation and benefits package which includes: $20-22 per hour based on experience 401(k) Savings Plan with dollar for dollar matching up to 5% of employee's salary Medical, Dental, and Vision Coverage Flexible Benefit Spending Account Short-term Disability, Long-term Disability and Life Insurance coverage Paid holidays and vacation About Redstone Foods Redstone Foods, Inc. is the largest wholesale distributor of bulk, novelty, and old-fashioned candy and craft soda in the Southwest. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966. Our CSR team works with both our Sales team and our Warehouse team to ensure that retailers receive their candy and soda orders timely and accurately. The CSR will support our diverse customer base by managing complex customer inquiries, escalated problems and supporting the overall operations of the customer service department.

Job Type:

Full-time Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What is your desired rate of pay? How many years of customer service experience for a distribution center do you have? How many years of order processing do you have?

Education:

Associate (Preferred) Ability to

Commute:

Carrollton, TX 75007 (Required)

Work Location:

In person