Renewal & Customer Care Specialist IQVentures Carrollton, TX Job Details Full-time From $16 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Flexible schedule Referral program Qualifications Teamwork Customer relationship building Call center experience Client rapport building High school diploma or GED Organizational skills Account management Stakeholder relationship building Time management Full Job Description Are you a customer-focused professional who enjoys building relationships, solving problems, and helping customers find solutions? We are seeking a Renewal & Customer Care Specialist to join our team in Carrollton, TX. This position works in a fast-paced, goal-oriented call center environment and plays a key role in supporting customer retention, account renewals, and overall customer satisfaction. The ideal candidate is a strong communicator who thrives in a high-volume phone environment, enjoys helping customers, and can effectively manage multiple responsibilities while delivering exceptional service. Schedule Monday through Friday, 8:00 AM to 5:00 PM CST Required to work one late shift each week, 10:00 AM to 7:00 PM CST (weekday to be determined) Required to work one Saturday per month, 8:00 AM to 12:00 PM CST On weeks when a Saturday shift is worked, the preceding Tuesday schedule will be adjusted to 9:00 AM to 1:00 PM CST This is a fully onsite position based in our Carrollton, TX office What You'll Do Contact customers regarding expired lease agreements and discuss available renewal options. Secure payments on lease agreements or coordinate the return of leased merchandise when necessary. Handle inbound and outbound customer service calls while maintaining a professional and positive customer experience. Review lease agreement terms and account information with customers to identify and resolve past-due balances. Build and maintain effective working relationships with customers and store team members. Support customer retention efforts through proactive communication and solution-focused problem solving. Accurately document customer interactions and account activity. Meet individual performance and productivity goals while maintaining quality service standards. Perform additional duties and projects as assigned.

What We're Looking For:

Required Qualifications High school diploma or GED. Ability to work onsite in our Carrollton, TX office. Strong verbal and written communication skills. Excellent customer service and relationship-building abilities. Strong attention to detail and organizational skills. Ability to prioritize tasks and effectively manage multiple responsibilities. Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. Preferred Qualifications Two years of experience in a high-volume customer service or call center environment. Experience in collections, account management, customer retention, or renewals. First-party or third-party collections experience is a plus, but not required. Key Skills & Competencies Customer-focused mindset with a passion for helping others. Active listening and problem-solving abilities. Strong time management and multitasking skills. Self-motivated with the ability to work independently. Adaptability and willingness to embrace new challenges. Professionalism, integrity, and commitment to company values. Ability to build trust and maintain positive working relationships with customers and colleagues. Why Join Us? Stable, full-time opportunity with a consistent schedule. Collaborative and supportive team environment. Opportunity to make a meaningful impact on customer satisfaction and retention. Fast-paced role with daily customer interaction and problem-solving opportunities. Career growth and development opportunities. Work alongside a team committed to delivering exceptional customer experiences.

Pay:

From $16.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Referral program Vision insurance Application Question(s): Are you able to work with the schedule listed in the job description?

Experience:

Call center: 1 year (Preferred) Ability to

Commute:

Carrollton, TX 75006 (Preferred)

Work Location:

In person