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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Customer Service Representative at LHH Customer Service Representative at LHH in Dallas, Texas Posted in about 6 hours ago.
Type:
full-time LHH Recruitment Solutions is currently working with a company looking for a Customer Service Representative in the Farmers Branch TX area. If you have the qualifications listed below and are interested in this opportunity- apply with us today!
Responsibilities:
Serve as the primary contact for customer inquiries via phone, email, and online platforms. Respond to service requests, questions, and concerns in a professional and timely manner. Track, document, and follow up on customer issues to ensure complete resolution. Maintain accurate customer records and update information within company systems. Coordinate communication between customers, vendors, and internal departments. Provide updates regarding service status, facility work orders, and project timelines. Coordinate facility maintenance and repair requests from initiation through completion. Schedule and communicate with vendors, contractors, and service providers. Track work orders and ensure timely execution of maintenance activities. Maintain records related to facility services, inspections, and vendor contracts.
Qualifications:
High School Diploma or GED required. Proven experience working in a high volume call center environment. 2+ years of customer service, facilities coordination, office administration, or related experience. Strong communication and interpersonal skills. Excellent organizational and time management abilities. Ability to prioritize multiple tasks and meet deadlines. Experience working with CRM systems, ticketing systems, or work order management platforms preferred. Proficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams).
Job Details:
Schedule:
Onsite, Monday through Friday, 8am-5pm
Employment Type:
4+ month contract
Compensation:
$18-19.43/hr.
Location:
Farmers Branch, TX If you meet the qualifications above and interested in this opportunity. Please apply today!