POINTBANK NA

Occupation:

Tellers\n

Location:

Denton, TX•76205\n

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment\n

Posted:

07/22/2026\nPositions available: 1\n

Source:

WorkInTexas\n

Web Site:

WorkInTexas\nOnsite /

Remote:

Work onsite all of the time\n

Updated:

08/06/2026\n

Expires:

09/25/2026\nJob #: 17044646\nJob Requirements and Properties\nHelp for Job Requirements and Properties. Work Onsite\nFull Time Schedule\nFull Time Job Type\nRegular Duration\nPermanent Employment Benefits Help for . PointBank Customer Care Banker-Call center Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

FLSA STATUS

This position is classified as Non-Exempt under the

FLSA. OVERVIEW

This post is for future Customer Care Banker positions. The purpose of this position is to: Provide support for Active/Live Teller.\nAnswer incoming calls from customers and employees to assist with requests.\nProvide teller coverage at assigned branch(es) during peak times, as scheduled by Head Teller and Customer Care Manager. Will report to the Head Teller during these scheduled times.\nProvide prompt, efficient, and friendly service in processing customers' transactions.\nProvide support to all other bank employees, including assisting the Operations Department and assist with other Operational duties, as directed by the Customer Care Manager or the EVP of Customer Experience.\nFollow the established policies and procedures for this position, as directed by the manager.

ESSENTIAL JOB FUNCTIONS

This position is the first point of contact for all Active/Live Teller contacts/requests. Teller responsibilities include, but are not limited to:\nITM transaction memo posting\nProcess commercial and consumer transactions (such as account deposits/withdrawals, cashing checks, loan payments, etc) following established policies, procedures and customer service standards, using computerized platform and teller programs.\nFollow established policies and procedures (such as verifying all transaction elements for authenticity or fraud, placing holds, etc.), using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.\nResponsible for processing proof, balancing coin machines and DYNA machines.\nResponsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.\nKnow procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc).\nKeep cash secure and maintain a high level of safety and security for the bank. Maintain proper levels of cash in cash drawer. Balance cash drawer daily. Order/sell cash as necessary. Scan and balance proof.\nRespond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.\nKnow procedures for opening/closing branch.\nKnow procedures for robbery/emergency response.\nKnow procedures for researching and locating outages, thereby limiting violations of the Teller Outage Policy.\nCompliance with all company policies and procedures.\nAnswer all incoming calls from customers and employees to provide assistance or transfer the call to the appropriate individual as needed.\nResponsible for assisting all callers in all facets of banking, including, but not limited to balance inquiries, review of loan or deposit account histories, inquiries about procedures, inquiries about products and services, verifying we have current contact information (address, phone number, email address), training customers on the use of 24 hr. X-Press banking, online banking, bill pay, transfers of funds, card disputes and limit increases, issuing fee refunds when approved, processing return mail, fraud concerns and phishing/scams, etc. Customer Care Banker is expected to learn appropriate terminology and phrasing of responses to customer questions or concerns to best service the customer and promote the bank.\nResponsible for sales, cross-sales and referrals of bank products and services to new and existing customers, and documentation of all referral activity in the CRM.\nResponsible for inputting issues/complaints as Cases into CRM.\nAssist as needed in contacting customers regarding compromised cards, fraud, phishing/scams, etc.\nEducate callers regarding identity fraud, phishing scams, etc., and that the bank will not ask for confidential information via text, email, etc.\nProvide support and assistance with other Operations duties, as directed by Management, including but not limited to, preparing notices for mailing, address changes, verifying documents and images, card production/stuffing/mailing, daily reports, etc.\nAssist with training of new employees when needed.\nAttend all meetings and complete all training required to ensure regulatory compliance.\nComply with all applicable Federal and State regulations and guidance associated with the performance of your job function.\nComply with all applicable

BSA/AML/OFAC

policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.\nResponsible for making suggestions to improve branch/departmental operations and overall bank.\nPerform other duties and assignments within the bank at Management's request; accept any cross-training as directed by Management, works in other branches if needed.

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS

Frequency:

(R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)

EQUIPMENT USE

Telephones-F Copier/Fax Machine-F Computer-F Coin Machine-F Cash Dispensing Machine-F Bill Counter-F Teller Drawer/Tower-F Drive-thru Tubes/Commercial Lane Drawer-F ATMs/ITMs-O

PHYSICAL & MENTAL DEMANDS

Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Stooping/Crouching-O Standing/Walking-F Sitting-F Pushing/Pulling/Lifting-O Fingering/Grasping-F Repetitive Motions-F Talking/Hearing-F Reading/Writing-F Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal. Interpreting Data-F Problem Solving-F Making Decisions-F Organizing-F

WORKING CONDITIONS

Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F Worker is subject to outside environmental conditions when working with ATMs/ITMs or when traveling to branches/departments, bank events or required bank meetings and training sessions•O Worker is subject to local travel as required when working with ATMs/ITMs or when traveling to branches/departments, bank events, or required bank meetings and training sessions•O The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940-686-7087. 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