We are looking for a Customer Care Rep to join our team.

PURPOSE OF POSITION /SUMMARY

Customer Care Representative performs a structured interaction with customers and construction personnel. Performs Pre-Orientation Quality Assurance Evaluation, Buyer Orientations, regularly schedule proactive Home evaluations in the first year of warranty. Responsibly to review all customer care concerns with the homeowner, properly assign to vendors, and enter / track all repairs through completion. Proactively verify acceptable completion of all items assigned for repair. The customer service rep sets and exceeds homeowner expectations in regards to warranty service customer satisfaction. Performs other job duties as assigned.

PRIMARY ACCOUNTABILITIES

Performs buyer orientation walk through. Will meet homeowner on scheduled appointment and walk through the entire home, inside and outside, and records any items that need to be corrected. Will prepare necessary paperwork associated with the outstanding items and arrange for subcontractor to make the corrections. Schedules and conducts First Year End Customer Care Evaluation Receives and handles incoming Customer Care Requests Follows up on outstanding repairs Pro-actively closing out all open items with the homeowners ensuring satisfactory completion Conducts pre-orientation Evaluations Schedules and conducts First Customer Care Visit / Evaluation Meets with homeowners to sign off buyer orientation items.

EXPERIENCE/EDUCATION/COMPUTER/TECHNICAL REQUIREMENTS

Previous Construction related warranty service or Superintendent experience. General Computer & Construction knowledge Knowledge of basic construction terminology techniques and processes

EEO:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

•Full-Time employees are offered a comprehensive and competitive benefits package including medical, dental, vision, company paid life insurance; paid sick, vacation and holidays; and 401(k) plan with a company match.

Benefits:

401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Life insurance Vision insurance

Work Location:

In person