Call Center Scheduling Agent Appointment Desk is a niche call center that schedules medical appointments on behalf of medical/health care providers seeking to outsource the appointment scheduling function. We are continually seeking experienced customer/patient service individuals to join our fast-growing team of appointment schedulers.

SCHEDULE AND HOURS

Monday-Friday, 40 hours per week hours of operation 7:00 AM - 7:00 PM

JOB DESCRIPTION

The Appointment Scheduler is responsible for answering phone calls on behalf of Appointment Desk clients and resolving callers' appointment scheduling needs. The Appointment Scheduler is required to have outstanding customer service telephone skills and must be able to utilize multiple software solutions to facilitate calls and schedule appointments, while following specific procedures for each call. Position includes paid time off, paid holidays, monthly bonus opportunity, and a retirement plan.

QUALIFICATIONS AND SKILLS

• High
• Must be bilingual, English and Spanish 2+ years of experience as a phone receptionist and/or call center operator.
• Good Attendance and Punctuality is Mandatory
• Friendly, helpful, patient and customer service focused demeanor
• Basic computer skills
• Proven ability to juggle multiple tasks at once. Attention to detail
• Prefer applicants that live in Frisco or bordering town

Job Information:

Full-time Salary:

$18 - $19/ hr DOE with potential for increase after 90 days based on performance. Position includes paid time off; paid holidays, retirement plan and a health reimbursement plan.

Benefits:

Paid time off Paid Holidays Bonuses Health Reimbursement Plan 401

K Job Location:

Frisco, TX Job Type:

Full-time Pay:

$18.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Health savings account Paid time off Retirement plan

Work Location:

In person