Samsung Care - Repair Technician and Customer Support Fixiz Inc. Frisco, TX Job Details Full-time $18 - $22 an hour 13 hours ago Benefits Health insurance Dental insurance Paid time off Qualifications Mechanical engineering Customer communication Operations management Interpersonal skills Mechanical Engineering Mobile devices Full Job Description Job Description The Repair Technician role is responsible for the day-to-day operations (production and quality) for their assigned area. This job will report directly to Managers within the Team. FIXIZ strives to be a top producer of reconditioned, repaired, refurbished handsets and the Repair Technician must be able to meet the meticulous quality standards through knowledge of the process and understanding of the end goals for not only their area of responsibility but for the FIXIZ operation. Strong Customer communication skills will be key for success. Daily Tools used :

• MS Office suite of software
• Equipment and tool related to Repair
• Inventory Management software
• Measurement tools such as micrometers and scales
• Eye Protection
• Barcode scanners
• Rubbing Alcohol for cleaning devices
• Customer Proprietary Equipment, Software and Tool Duties Your job title will be Repair Technician, reporting to the Lead Repair Tech will be responsible for the day-to-day operations (customer communication, production, parts and quality) for your assigned area.

This job mainly requires full engagement with repair operations in addressing equipment, technical support, production efficiency, daily production output and parts & supply needs. Additionally, you will be required to address and solve a wide range of production/repair issues as well as operational issues in lieu of operational leadership's absence Responsibility Communicate effectively with customers regarding work performance and adherence to company rules and policies. Understand and communicate to provide resolution to customer's mobile devices. Responsible for diagnosing and repairing customer's mobile equipment as wells as to LCD Repair & Replacement (UB). Trouble shoot equipment and maintain high-value operation equipment used for disassembly and assembly of screen on the mobile device. Input accurate data with correct fail codes and parts serial number input Determine device's original manufacturer warranty status. In warranty or out of warranty. Communicate repair expectation and result with customers that may include collecting payments from customers. Work with a group of techs to accomplish team daily goal. Provide feedback and reports on repair issues. Perform daily management and compliance activities. Must be able to train other employees for mobile device Maintain safe work environment by following codes and standards Enhance organization performance by accomplishing new and different request Explore opportunities to add value to job accomplishment along with customer satisfaction. Follows all processes and procedures set by company Qualifications Experience in cell phones or telecommunications a plus Strong passion and interest in technology Mechanical Engineering specific on Hardware experience Proficient in MS Office suite, and EXCEL skills a plus Ability to work efficiently in a team environment Must be a self-starter and able to work unsupervised at times Positive and professionalism is required If you are passionate about technology and enjoy helping others, we encourage you to apply for the Repair Technician position. Join us in delivering top-notch repair services while enhancing your skills in a dynamic environment.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person