Your responsibilities include:

Greeting clients, pets, and vendors warmly Managing check-ins and check-outs Booking boarding, daycare, grooming, and training reservations Answering phones, emails, and voicemails promptly Processing payments and balancing transactions Obtaining and verifying vaccination records Managing waitlists during peak seasons Recommending services and activity packages that meet client needs Communicating pet updates and concerns to leadership Keeping lobby and front areas clean and safe You'll also jump in to help the team when needed — which may include handling pets, cleaning up occasional messes, and staying flexible in a fast-paced environment. What We're Looking For We're seeking someone who is: Friendly, confident, and professional Detail-oriented and organized Comfortable multitasking in a busy lobby Strong with phones, scheduling, and computer systems Comfortable giving tours, recommending services, selling packages, upselling services and promoting memberships. Calm and solution-focused when handling customer concerns Passionate about dogs and cats You must be able to: Work weekends and holidays Stand, walk, bend, and lift up to 60 lbs Work in a busy, sometimes noisy environment Handle dogs of all sizes safely Work Schedule Full-Time Monday-Friday shifts Weekend availability required Holiday availability required Benefits & Perks Health, Dental & Vision Insurance Paid Training Employee Pet Care Discounts Tips Career growth opportunities within NVA Equal Opportunity Employer NVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. If you love customer service, enjoy staying busy, and want to work somewhere that celebrates pets every day — we'd love to meet you. PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.

Pay:

Tips Benefits:

Employee discount Paid training

Job Type:

fulltime

Schedule:

Monday to Friday Weekend availability

Holidays Education:

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