CUSTOMER SERVICE REPRESENTATIVE - JOB

# 13-26 and 28-26 All correspondence must refer to a specific job number The Customer Service Representative will be responsible for providing quality service through customer interactions via phone, online banking, chat, and/or e-mail. This position will assist customers with various banking needs in a timely and efficient manner.

Duties and Responsibilities:

Answer customer service calls and resolve customer inquiries in a timely manner. (inquiries such as online banking, customer account information and forwarding the customer to the correct department or banking center) Review Apple Pay report for new customer's access. Open online account submissions using the new account procedures in place. Open and respond to on-line interactive Banno chats with customers. Open and respond to warm leads via customer service e-mail. Maintenance customer information on system for personal accounts as well as all other types of accounts owned (ie; Cd, SBD, address change, etc.) Maintenance and place alerts on return mail for customers. Identify opportunities to offer other bank products and/or services to the customer.

Job Requirements:

Education and Experience:

Education:

High school or equivalent.

Minimum Experience:

1 year banking, customer service and/or related background; Call center experience a plus.

Skills and Abilities:

Excellent Communication and interpersonal skills Service-oriented and ability to solve problems. PC skills and proficiency with Microsoft Office. Ability to work in a team environment and independently. The ability to represent the bank in a courteous and professional manner. Moody Bank offers a benefit package that includes: Medical, Life, Dental and Vision insurance; 401k Plan; Vacation and Sick leave benefits and more. Due to the high volume of interest, the Bank does not respond to the submission of every resume. In addition, submission of your resume to this website does not constitute the completion of an Employment Application. The Bank requires completion of an MNB employment application for each position opening. Individuals who the Bank determines to be the best qualified for the position openings are contacted to begin the application process. Applications are being accepted at the 2302 Postoffice St. location in Galveston, TX HR/4th flr. Moody Bank is proud to be an Equal Opportunity Employer.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Health insurance Paid time off Parental leave Referral program Vision insurance

Shift:

8 hour shift Day shift

Education:

High school or equivalent (Required)

Work Location:

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