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GC
Galveston County
Customer Service Representative I
Career Insights for Customer Service Representative (General)
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Based on Texas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$35,016 / year median in Texas
-2% projected decline
Job Description
Thank you for your interest in a career with County of Galveston. Please click on the Apply button if interested in this job. General Description The purpose of this class is to provide customer service duties in support of department operations. Duties and Responsibilities The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. Greets visitors and answers telephones; provides information and assistance; directs to appropriate personnel. Collects funds and issues motor vehicles license plates and renewal stickers. Collects funds and processes applications for state and county beer, wine and liquor permits and coin operated machine stickers. Receives and processes voter registration applications. Processes and collects funds for private party vehicle title transfers and sales. Inspects, processes and collects funds for titles provided by car dealerships. Receives, processes and applies monies to appropriate taxing entities and years for bankruptcies, payments received by attorneys, and county Sheriff sales. Maintains responsibility for all funds collected at assigned workstation. Organizes all work documentation for submission to Branch Manager. Performs related work as assigned.